Accessibility

Kuhmo Chamber Music warmly welcomes all guests to its events. We improve our understanding of the needs of special groups through inclusive tourism training. In developing our services, we also follow the guidelines provided by the Culture for All service.

The colour schemes of our website and online ticketing system have been adapted to better serve visitors with visual impairments. Essential assistants accompanying a person with a disability are admitted free of charge to concerts. Wheelchair users have designated spaces in different areas of the audience, ramps to facilitate access, and parking spaces near entrances. Hearing aid users can benefit from induction loop systems available in concert venues. Any programme changes are announced to the audience. Above all, staff members are available at all festival service points to assist all visitors equally and respectfully.

We strive to keep ticket prices affordable. Approximately 20 free events are offered each year. Complimentary tickets are available through the Kaikukortti programme for people experiencing financial hardship. Visitors 20 years or under 20, students and unemployed persons are entitled to discounted ticket prices.

Below you will find information about the accessibility of our facilities and venues.

FACILITIES – ACCESSIBLE CUSTOMER JOURNEY

Kuhmo Office (address: Torikatu 39, 88900 Kuhmo)
The office has two entrances. The entrance on Torikatu requires the use of stairs. The second entrance, on Tapionkatu, is step-free. Both entrances have a threshold. Parking spaces are available on the Tapionkatu side.

Ticket Office (location: Kuhmo Town Hall, Kainuuntie 82, 88900 Kuhmo)
The main entrance to the ticket office, located on the market square side of the Town Hall, is not accessible. An accessible entrance is available through the inner courtyard. An accessible toilet is located in the Town Hall lobby. There is parking available around the Town Hall.

Chamber Music Centre (address: Kontionkatu 22, 88900 Kuhmo)
There is no accessible access to the Amati Café, but accessible customer seating is available in the courtyard area. The entrance to Salakamari has a gentle ramp, and accessible customer areas are located outdoors in the courtyard. A ramp leads to the Salakamari toilet facilities, and the toilet is accessible. Exhibitions in the Gallery of the Chamber Music Centre are generally located on the second floor. These spaces are not accessible.

CONCERT VENUES – ACCESSIBLE CUSTOMER JOURNEY

Kuhmo Arts Centre (address: Koulukatu 1, 88900 Kuhmo)
The Arts Centre offers accessible and wide entrances both from Koulukatu and from the Ruukinranta side opposite the main entrance. The main entrance is equipped with automatic door opening. The exterior doorway is 188 cm wide. The lobby and concert halls are fully accessible. One large accessible toilet is located in the lobby. Wheelchair spaces in the Lentua Hall are located at the ends of rows 10 to 12. There is no lift to the balcony. Induction loop systems are available in the halls. In Lentua Hall, the induction loop does not function in rows 6 to 7, rows 11 to 12, or on the balcony. Parking is available on the Koulukatu side, including two designated accessible parking spaces.

Kuhmo Church (address: Kirkkotie 11, 88900 Kuhmo)
Accessible access to the church is available through the south-side entrance (the side facing the health centre). A ramp is provided to facilitate wheelchair access. There is no lift in the church. Of the church’s seats, 538 are numbered, although unnumbered seating is also sold for concerts. Parking areas are located near the library and the health centre. The church is equipped with an induction loop system. Detailed information about its coverage areas can be found at the church entrances.

Tuupala Primary School (address: Peuranpolku 1, 88900 Kuhmo)
A wheelchair ramp is located at the green main entrance. An accessible toilet is situated in the lobby immediately next to the main entrance. Both the lobby and concert hall are accessible. Parking spaces are located on the Peuranpolku side. Two accessible parking spaces are available between the stone school building and the wooden primary school building.

ARRIVING AT A CONCERT

You are welcome to attend concerts with mobility aids and assistive devices. If necessary, stewards will store such equipment during the performance to ensure that aisles remain clear for safety reasons. Parking supervision operates before every ticketed concert and begins one hour before the start of each performance.

ASSISTANTS AND COMPANIONS

An essential companion accompanying a visually impaired or mobility-impaired visitor is admitted free of charge to our concerts. Tickets for both the visitor and companion can be purchased in advance from our Kuhmo office or during the festival from the ticket office. More information is available on our ticket sales page.

A DISCRIMINATION-FREE ORGANISATION

Kuhmo Chamber Music does not tolerate racism or hate speech. We respect gender equality, people of all ages, nationalities, and religions. We value one another and treat everyone equally.

We place special emphasis on high-quality customer service, which is why staff receive training and clear guidance. Our community is accustomed to welcoming visitors, artists, and course participants from diverse cultural backgrounds. Equal service is provided regardless of age, gender, religion, nationality, educational background, or personal values.

The primary working languages are Finnish and English, while other languages are used according to staff members’ language skills.

We are not perfect, and sometimes we may fall short. If that happens, please let us know. We take responsibility and continuously work to improve our services.

HARASSMENT CONTACT PERSON

The festival’s harassment contact person is Essi Huotari. If you experience or witness harassment, discrimination, or inappropriate behaviour, you may contact the harassment contact person, tel. +358 44 544 5163 or essi.huotari(at)kuhmofestival.fi.